Privacy Policy
Introduction
Zen Home Spa is a mobile application that connects customers with independent spa professionals who provide at-home services. To enable booking and matching functionality, we collect and process certain personal information. This Privacy Policy explains what data we collect, how it is used, how it may be shared, and the rights you may have regarding your information.
Data We Collect
👤 User Data
- Full name
- Phone number
- Email address
- Location information (service address provided by user)
📱 Device Data
- Device information (operating system version, device model)
- App logs and crash reports (for performance and stability improvement)
How We Use Your Data
- To create, manage, and process bookings
- To match users with suitable available technicians
- To coordinate appointments between customers and technicians
- To send service-related notifications (booking confirmation, reminders, status updates)
- To improve app performance, service quality, and user support
Data Sharing
We share your information only when necessary to provide the services you request.
- Shared with technicians: your name, service address, and booking details for service fulfillment purposes.
- We do not sell your personal information to any third parties.
- We do not share your personal data with third parties for unrelated purposes without your consent, except where required to operate the service or comply with legal obligations.
Data Storage & Security
- We use commercially reasonable security measures, including encryption (TLS/SSL), to protect your data
- Access to personal data is restricted to authorized personnel only
- We retain personal data for as long as your account is active. After account deletion, certain data may be retained for a limited period (up to 12 months) for legal, security, or operational purposes.
Your Rights
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal obligations
- Delete your account through the app settings
To exercise these rights, please contact us at app.zenhome.spa@gmail.com.
Location Usage
We request access to location data to help assign nearby technicians and estimate arrival times. Location data is only used during active booking sessions and is not continuously tracked in the background.
Children's Privacy
Zen Home Spa is not intended for users under the age of 13. We do not knowingly collect personal data from children under 13. If such data is discovered, we will take steps to delete it promptly.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
app.zenhome.spa@gmail.comLast updated: June 1, 2026