Need Help?
We're here to support your booking experience
Contact Methods
Quick Help / FAQ
How do I book a service?
Open the app, choose a service, select date and time, and confirm your booking.
How do I cancel or reschedule?
Go to 'My Bookings', select the booking and choose cancel or reschedule according to the service policy.
What if technician doesn't show up?
Please contact support immediately through hotline or chat, we will resolve the issue.
How do I update my account information?
You can update your profile information from the account settings section within the app.
How do I contact support?
You can contact us through email for assistance.
Booking Issues
- Booking not confirmed
- Technician delayed
- Wrong service received
- Unable to create or update booking
If you encounter any of these issues, please contact our support team immediately.
⚠️ For urgent booking issues happening within the next 2 hours, please contact hotline immediately.