Terms of Service

2. User Accounts

To use our services, you must create an account and provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. We may suspend or terminate accounts if we reasonably believe there is a violation of these Terms or misuse of the platform.

3. Booking & Cancellation Policy

Bookings are confirmed when both the customer and technician accept the appointment. Cancellation rules apply as follows:

• Cancellation more than 24 hours before appointment
• Cancellation within 24 hours before appointment
• No-show or cancellation after appointment start time

Rescheduling is available if made more than 12 hours before the appointment. Within 12 hours, cancellation rules may apply.

5. Independent Technician Policy

All technicians on Zen Home Spa operate as independent service providers and are not employees of the platform. Technicians are subject to a verification process before activation, which may include identity and qualification checks. While we aim to maintain service quality standards, we are not responsible for the actions or performance of individual technicians. We may investigate complaints and take appropriate action, including removal from the platform.

6. Limitation of Liability

To the maximum extent permitted by law, Zen Home Spa is not liable for:

• Delays or interruptions caused by external factors such as traffic, weather, or force majeure events
• Service quality disputes between customers and technicians (we may provide mediation support but are not a party to the service contract)
• Temporary service interruptions, system downtime, or technical issues outside our reasonable control

We remain responsible for issues directly caused by our platform, such as booking system errors or technical failures.

7. Prohibited Behavior

Users are strictly prohibited from engaging in the following activities:

• Creating fake or abusive bookings
• Harassing, threatening, or abusing technicians or support staff
• Providing false information or impersonating another person
• Abusing platform features or attempting to manipulate bookings
• Creating multiple accounts to exploit promotions or system rules

Violations may result in account suspension and legal action where applicable.

8. Termination

You may delete your account at any time through the app settings. We may suspend or terminate accounts if we detect violations of these Terms, fraudulent activity, or prolonged inactivity (typically over 12 months).

9. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via in-app notification or email at least 7 days before they take effect. Continued use of the service after updates become effective constitutes acceptance of the revised Terms.